Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information handled by AAA Vancouver Limo through this website, telephone calls, email inquiries, quote requests and transportation reservations. It does not govern the independent privacy practices of websites, booking services, payment processors or other third parties that may be linked from our website.

AAA Vancouver Limo aims to handle personal information in a manner consistent with applicable Canadian privacy requirements, including private-sector privacy principles that may apply in British Columbia.

2. Information We May Collect

We collect only information that is reasonably required to respond to an inquiry, prepare a quote, arrange transportation, process a reservation, communicate with a customer or operate and protect our website.

Information you provide

• Name, telephone number and email address.
• Pickup address, destination, requested date and pickup time.
• Passenger count, luggage details and vehicle preference.
• Flight number, airline, cruise ship, hotel, event or meeting information.
• Additional stops, accessibility requests or other trip instructions.
• Messages and correspondence sent by email, telephone or website form.
• Billing or payment-related information when required to complete a reservation.

Information collected automatically

Our website or service providers may collect limited technical information, such as IP address, browser type, device type, referring page, pages visited, approximate location, date and time of access, and cookie or analytics identifiers.

Please do not send sensitive information that is not reasonably necessary for your transportation request.

3. How We Use Personal Information

We may use personal information to:

• Respond to questions and prepare transportation quotes.
• Confirm, manage and provide booked services.
• Coordinate pickup details with dispatch personnel, chauffeurs and service providers.
• Track a flight or account for changes affecting a scheduled trip.
• Communicate about availability, pricing, itinerary details, receipts or service updates.
• Process payments, maintain transaction records and address billing questions.
• Improve website content, usability, security and customer service.
• Prevent fraud, misuse, unauthorized access or other security incidents.
• Meet legal, regulatory, insurance, accounting and dispute-resolution requirements.

We will not use personal information for a new purpose that is materially different from the purpose for which it was collected unless permitted by law or appropriate consent is obtained.

4. Consent and Your Choices

Consent may be provided expressly, such as when you complete a form, send an email, call us or confirm a reservation. In other situations, consent may be implied from your actions and the reasonable expectations associated with your request.

You may decline to provide optional information. However, we may be unable to quote, book or properly deliver a service when required details are withheld. You may withdraw consent to certain uses, subject to legal, contractual and operational restrictions, by contacting us.

5. When Information May Be Shared

AAA Vancouver Limo does not sell personal information. Information may be shared only as reasonably necessary with:

• Chauffeurs, dispatch personnel and transportation partners involved in the requested service.
• Website hosting, email, communications, analytics, mapping, fraud-prevention and technical service providers.
• Payment processors or financial institutions used to complete a transaction.
• Accountants, insurers, legal advisers or other professional advisers.
• Government, regulatory, law-enforcement or emergency authorities when required or permitted by law.
• A successor organization in connection with a proposed or completed business transaction, subject to appropriate safeguards.

Service providers receive only the information reasonably required to perform their functions and are expected to protect it appropriately.

6. Cookies, Analytics and Similar Technologies

This website may use cookies, local storage, server logs, analytics tools or similar technologies to remember preferences, understand website traffic, measure page performance, identify technical problems and help protect the website.

You can usually adjust cookie settings through your browser. Blocking some cookies may affect website functionality. If analytics or advertising technologies are added later, this policy and any related consent controls should be updated accordingly.

7. Third-Party Websites and Services

Our pages may link to mapping tools, social platforms, transportation resources, payment providers or other websites. Those services operate under their own terms and privacy policies. AAA Vancouver Limo is not responsible for how an independent third party collects, uses or safeguards information after you leave our website.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required for legal, accounting, tax, insurance, security and dispute-resolution purposes. Retention periods may vary depending on the type of record and the nature of the relationship.

When information is no longer reasonably required, it may be securely deleted, destroyed or anonymized, subject to technical and legal limitations.

9. Safeguards

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information under our control. These may include limited-access systems, account security, secure hosting, staff awareness and reasonable record-handling procedures.

No website, email system, mobile network or storage method can be guaranteed to be completely secure. Customers should avoid sending payment-card details or other highly sensitive information through ordinary email unless specifically directed to an approved secure method.

10. Access, Correction and Privacy Requests

You may contact us to request access to personal information under our control, ask that inaccurate information be corrected, withdraw certain consent or raise a concern about our privacy practices.

Before responding, we may need to verify your identity. Access may be limited where disclosure would reveal another person’s information, confidential commercial information, legally privileged material or information that cannot be disclosed under applicable law.

11. Children’s Privacy

Our website and transportation services are intended for customers arranging legitimate transportation and are not directed to children for independent online use. We do not knowingly seek to collect personal information from a child without appropriate involvement from a parent, guardian or responsible adult where required.

12. Processing Outside British Columbia or Canada

Some website, email, cloud, analytics, mapping or payment providers may process or store information outside British Columbia or Canada. Information handled in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.

13. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our services, business practices, technology or legal obligations. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through an additional website notice where appropriate.

14. Contact AAA Vancouver Limo